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Technology Help

Need help using technology? Are you looking to apply for a job, but don’t know where to begin? Book a free, private technology appointment with Adult Services Librarian Ali Jones to get started.  Call Ali at 217-243-5435 extension 235, or e-mail her at  

She is available to help you with:

  • Computer basics
  • Email
  • Google apps
  • Device troubleshooting
  • Microsoft Office
  • Tablets and smartphones
  • Job applications
  • Understanding social media sites
  • Scanning items
  • In-depth assistance using any of JPL’s online resources
  • Using a USB flash drive to save personal files

...and much more!


Appointment Information

  • Appointments are available based on availability.
  • Appointments are made in 60 minute increments.
  • Library staff are unable to troubleshoot hardware and/or software problems, or repair devices.  The library is not liable for any damage to customer equipment that may occur during a help session. 
  • Library staff may not be able to provide assistance for all device types, programs, and problems.
  • Library staff cannot give professional tax, legal, financial, or health care advice.
  • Patrons can use their own equipment during an appointment, however, we may not be able to provide assistance for non-standard software.